Return & Refund Policy
At YallaBayOfficial, your satisfaction comes first. If you're not completely happy with your purchase, we offer an easy return and refund process as outlined below.
✅ Return Eligibility
You may request a return within 7 days of delivery if the following conditions are met:
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The item is unused, in original packaging, and in the same condition as received
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The return request is made within 7 days of receiving your order
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You provide valid proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We do not accept returns for the following:
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Used, damaged, or altered products
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Items returned after 7 days
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Clearance, sale, or final items
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Gift cards or promotional giveaways
🔁 Return Process
To request a return:
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Email us at 📧 yallabayofficial@gmail.com with your order number and reason for return
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Our team will review your request and provide return instructions
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Ship the item back – return shipping is paid by the customer (unless the item is damaged or incorrect)
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Once we receive and inspect the item, we will process your refund within 5–7 business days
💸 Refunds
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Refunds are made to your original payment method
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Depending on your payment provider, it may take a few extra days to reflect
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You’ll receive a confirmation email once your refund is issued
📦 Damaged or Incorrect Items
If your order is damaged, defective, or incorrect, contact us immediately:
📧 yallabayofficial@gmail.com
Include:
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Your order number
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Clear photos of the issue
We’ll offer a free replacement or full refund based on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or payment provider
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If still unresolved, contact us directly
💬 Need Help?
We’re here to assist with any questions!
📧 yallabayofficial@gmail.com
🌍 Serving: United Arab Emirates & Saudi Arabia