FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum purchase required. Just shop and enjoy!
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location. Fast, reliable, and always on time!
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. Cash on Delivery is available throughout KSA and the UAE — because convenience should arrive with your order.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the date of delivery to return or exchange your item.
Just make sure it’s unused and in its original packaging.
🔄 View our full Return & Refund Policy for complete details.
5️⃣ How can I track my order?
Once your order ships, we’ll send you a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or wrong product?
No worries — we’ve got you covered.
If your item arrives damaged, defective, or incorrect, contact us right away. We’ll arrange a free replacement or a full refund.
7️⃣ Do you ship internationally?
Not yet.
We currently deliver only within the UAE and Saudi Arabia.
🌍 Stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📧 Email: yallabayofficial@gmail.com
Or use the Contact Us form on our website — we respond quickly.
9️⃣ Are your products authentic and high-quality?
Yes — 100% guaranteed.
All our products are genuine, carefully sourced, and meet our high standards.
Quality is non-negotiable at YallaBayOfficial.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help!
Just email us ASAP at 📧 yallabayofficial@gmail.com